Shipping & Returns
Processing Time For Shipping Orders: Within 24 Hours
Orders placed Monday through Friday are processed and shipped within 24 hours.
Orders placed on Saturday, Sunday, or federal holidays observed by the United States Postal Office (USPS) ship on the next business day.
If your order is flagged for review, this may extend the processing time until we receive the requested information. If your order is flagged we will contact you via the telephone number on your order.
Pick Up Orders
You will receive a pick up notification which says "Your Order is Ready For Pick Up". Your online order must be picked up within 3 days.
If you do not receive “the ready for pick up” email within 1 hour of placing your order please contact us. Check your spam and promotions box if you have a gmail account).
Shipping & Tracking Process
After your order is processed, you will receive a tracking number via the email address provided on your order.
Please allow up to 24 hours to see tracking updates in the USPS system.
Please be sure to track your package daily to ensure you receive your order promptly.
All packages are fully insured against lost/stolen items while "in transit" with the carrier. This does not include packages which have been delivered or signed for.
If you have questions regarding your shipment or tracking number after it has left our boutique please contact USPS 800-275-8777 or UPS 800-742-5877.
If you require assistance with this process we are more than happy to assist, contact us at 718-525-3030.
Shipping Methods Available
(SHISPI Same Day Delivery (NYC ONLY) Powered by Lyft & Uber - $16 Shipsi is only available during store hours.
(USPS 3-7 business days) - $14
(UPS GROUND 1-3 business days) $12
(USPS EXPRESS 1-2 business days) $35
(UPS NEXT DAY) Based on destination. Pricing will display on the checkout page.
International orders can select carrier and shipping rates on the checkout page. We are not responsible for duties/taxes incurred on shipments.
No Order Changes
Please be sure of your purchase before checking out. Our order processing is extremely fast and we will not be able to cancel/change orders which have been successfully placed.
Orders that are returned due to incomplete shipping address, refusal, missed delivery and abandoned pick up orders will incur a 20% cancellation fee.
The amount will be deducted from your order total and the remaining will be refunded to your original payment method.
Exchanges/Store Credit Only. No Refunds.
Read the product description carefully before placing your order.
Exchange/Store Credit within 7 days of package delivery. NO REFUNDS!
Products marked Final Sale can not be returned.
Item(s) must be received in original sold condition. Item(s) which have been altered in any way will not be accepted. This includes but not limited to brushing, combing, washing etc.
Reply to your email order confirmation stating you would like to return the item(s) ordered. We will reply within 24 hours with return instructions.