The product page will display the most up to date processing and delivery time frame.

Orders placed on Saturday, Sunday, and federal holidays ship on the next business day.

If your order is flagged for fraud, this may extend the processing time until we receive the requested information.

If your order is flagged we will contact you via email and the phone number on the order.

The product page will display the most up to date processing and delivery time frame.

Orders placed on Saturday, Sunday, and federal holidays ship on the next business day.

If your order is flagged for fraud, this may extend the processing time until we receive the requested information.

If your order is flagged we will contact you via email and the phone number on the order.

Please check the store location hours before placing your pick up order!

You will receive a pick up notification which says "Your Order is Ready For Pick Up". Your online order must be picked up within 3 days. Please have your ready for pick up email available when you arrive to the store location. You will also be REQUIRED to reply to this email confirming that you have received your purchase. The purchase is NOT compete until we receive this confirmation.

If you do not receive “the ready for pick up” email within 1 hour of placing your order please contact us.

Check your spam and promotions box if you have a gmail account.

Please check the store location hours before placing your pick up order!

You will receive a pick up notification which says "Your Order is Ready For Pick Up". Your online order must be picked up within 3 days. Please have your ready for pick up email available when you arrive to the store location. You will also be REQUIRED to reply to this email confirming that you have received your purchase. The purchase is NOT compete until we receive this confirmation.

If you do not receive “the ready for pick up” email within 1 hour of placing your order please contact us.

Check your spam and promotions box if you have a gmail account.

Harlem Store Hours (347-672-9196)
Closed Sunday & Monday
Tuesday-Friday 1 pm - 6 pm
Saturday 11 am - 4 pm

Harlem Store Hours (347-672-9196)
Closed Sunday & Monday
Tuesday-Friday 1 pm - 6 pm
Saturday 11 am - 4 pm

Your order will be shipped via the shipping method selected at checkout. The tracking number is sent to the email address on your order.

Please note Signature Service is not included. Your delivery will be left at your doorstep if no one is available to receive the package. Contact us before placing your order if you would like to add signature to your delivery (additional cost).

UPS will also hold your delivery(free) at the nearest facility in your town, however this must be done before your order status shows "Out For Delivery".

Please allow 4-8 hours to see tracking updates in the UPS system.

Please be sure to track your package daily to ensure you receive your order promptly.

All packages are fully insured against lost/stolen items while "in transit" with the carrier. This does not include packages which have been delivered or signed for.

If you have questions regarding your shipment or tracking number after it has left our boutique please contact UPS 800-742-5877.

If you require assistance with this process we are more than happy to assist, contact us at 347-672-9196.

Your order will be shipped via the shipping method selected at checkout. The tracking number is sent to the email address on your order.

Please note Signature Service is not included. Your delivery will be left at your doorstep if no one is available to receive the package. Contact us before placing your order if you would like to add signature to your delivery (additional cost).

UPS will also hold your delivery(free) at the nearest facility in your town, however this must be done before your order status shows "Out For Delivery".

Please allow 4-8 hours to see tracking updates in the UPS system.

Please be sure to track your package daily to ensure you receive your order promptly.

All packages are fully insured against lost/stolen items while "in transit" with the carrier. This does not include packages which have been delivered or signed for.

If you have questions regarding your shipment or tracking number after it has left our boutique please contact UPS 800-742-5877.

If you require assistance with this process we are more than happy to assist, contact us at 347-672-9196.

(SHISPI Same Day Delivery (NYC ONLY) Powered by Lyft & Uber - $ varies by location . Shipsi is only available during store hours.

(UPS Rate Calculated at checkout)

International orders can select carrier and shipping rates on the checkout page. We are not responsible for duties/taxes incurred on shipments.

(SHISPI Same Day Delivery (NYC ONLY) Powered by Lyft & Uber - $ varies by location . Shipsi is only available during store hours.

(UPS Rate Calculated at checkout)

International orders can select carrier and shipping rates on the checkout page. We are not responsible for duties/taxes incurred on shipments.

Occasionally when a high demand item is sold out, our clients request the option to order in advance from the next incoming inventory shipment.

If a product is a backorder or preorder we will always include this information in the product title or in the product description. We also provide an estimated restock timeframe ex: 7-10 business days.

Occasionally when a high demand item is sold out, our clients request the option to order in advance from the next incoming inventory shipment.

If a product is a backorder or preorder we will always include this information in the product title or in the product description. We also provide an estimated restock timeframe ex: 7-10 business days.

Shoppay Installments is powered by Affirm and allows our clients to split their transaction total into 4 easy payments every 2 weeks. You can find out more about the service here https://shoppay.affirm.com/help/s/article/about-sp "Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

Shoppay Installments is powered by Affirm and allows our clients to split their transaction total into 4 easy payments every 2 weeks. You can find out more about the service here https://shoppay.affirm.com/help/s/article/about-sp "Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

Add peace of mind to your cart. Route offers protection from loss, theft or damage. Resolve any shipping issues with one click. Review the policies https://shoppers.help.route.com/hc/en-us/articles/6017831679511 to understand which lost, stolen, and damaged items Route will cover. Pretty Proper Hair is not responsible for lost, stolen or damaged items that have been marked as delivered or signed for.

Add peace of mind to your cart. Route offers protection from loss, theft or damage. Resolve any shipping issues with one click. Review the policies https://shoppers.help.route.com/hc/en-us/articles/6017831679511 to understand which lost, stolen, and damaged items Route will cover. Pretty Proper Hair is not responsible for lost, stolen or damaged items that have been marked as delivered or signed for.