Shipping & Returns

For Orders Placed Dec. 4 - Dec. 9

Due to the large amount of orders received with our current online sale processing time will take 4-5 business days. All orders are expected to ship Dec 10 if you order during these dates.

Please note the following:

Selecting Express Shipping does not change processing time. Processing time is the amount of time we need to pack your order.

 

For Orders Placed Nov. 29 through Dec. 2

We are putting ourselves to the test! We are processing orders within 24 business hours (excludes Saturday & Sunday). If we fail to ship your order out within the specified time frame then your order is FREE

Please note the following:

If you place an order for a pre-order item the 24 hour ship timeframe does not apply.

If your order is flagged for verification this will delay your ship timeframe until we receive your documents or requested information.

We are not guaranteeing USPS transit/delivery time. We are simply stating your order will be processed by us within 24 hours.

 

Processing Time

Orders placed Monday through Friday by 10 am EST ship the same day.

We do not ship on Saturday, Sunday or federal holidays observed by the United States Postal Office (USPS).

If your order is flagged for review, this may extend the processing time until we receive the requested information. If your order is flagged we will contact you via the telephone number provided on your order.

 

Shipping Process  

After your order is processed, your USPS tracking number will be emailed to the email address listed on your order.

After receiving your tracking number please allow 24 hours to see tracking updates in the USPS system. Please be sure to track your package daily to ensure you receive your order promptly.

All packages are fully insured against lost/stolen items while "in transit" with the carrier. 

If you have questions regarding your shipment or tracking number after it has left our boutique please contact USPS 800-275-8777. Please have your tracking number ready and provide it to the customer service representative. If you require assistance with this process we are more than happy to assist, contact us at 718-525-3030 during business hours.

 

USPS Shipping Methods 

First Class Mail $10    (2-4 business days) - available for orders under $150 

Priority Mail $14          (2-3 business days) - available for orders over $150

Express Mail $35        (1-2 business days) - available for all orders 

 

Cancel/Change Order 

Please contact us 718-525-3030 ASAP during business hours. Do not use the contact us form or send email!

Orders that have already shipped can not be changed or canceled. 

 

Restocking Fee

Packages that are returned due to incomplete shipping address, refusal, or missed delivery will incur a $25 restock fee.

If you would like for us to reship the packages once it arrives back at our shipping center the $25 restock fee can be waived. You will only need to pay to reship the package.

 

Return/Exchange Policy

Clients may exchange or receive store credit within 3 days of receiving/signing for the package. All items must be returned in their original condition. Items which show signs of use or/and if the hair pattern is distorted will be refused. Please email or call us for return instructions.