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You've got questions, We've got the proper answers!
You've got questions, We've got the proper answers!
Please be sure of your purchase before checking out. Our order processing is extremely fast and we can not modify an order once the payment is accepted and tracking number has been attached to the order.

Once your purchase is received you may request an exchange or store credit.

Please be sure of your purchase before checking out. Our order processing is extremely fast and we can not modify an order once the payment is accepted and tracking number has been attached to the order.

Once your purchase is received you may request an exchange or store credit.

The product page will display the most up to date processing and delivery time frame.

Orders placed on Saturday, Sunday, and federal holidays ship on the next business day.

If your order is flagged for fraud, this may extend the processing time until we receive the requested information.

If your order is flagged we will contact you via email and the phone number on the order.

The product page will display the most up to date processing and delivery time frame.

Orders placed on Saturday, Sunday, and federal holidays ship on the next business day.

If your order is flagged for fraud, this may extend the processing time until we receive the requested information.

If your order is flagged we will contact you via email and the phone number on the order.

Please check the store location hours before placing your pick up order!

You will receive a pick up notification which says "Your Order is Ready For Pick Up". Your online order must be picked up within 3 days. Please have your ready for pick up email available when you arrive to the store location. You will also be REQUIRED to reply to this email confirming that you have received your purchase. The purchase is NOT compete until we receive this confirmation.

If you do not receive “the ready for pick up” email within 1 hour of placing your order please contact us.

Check your spam and promotions box if you have a gmail account.

Please check the store location hours before placing your pick up order!

You will receive a pick up notification which says "Your Order is Ready For Pick Up". Your online order must be picked up within 3 days. Please have your ready for pick up email available when you arrive to the store location. You will also be REQUIRED to reply to this email confirming that you have received your purchase. The purchase is NOT compete until we receive this confirmation.

If you do not receive “the ready for pick up” email within 1 hour of placing your order please contact us.

Check your spam and promotions box if you have a gmail account.

Brooklyn Store Hours (718-941-2144)
Closed Sunday
Monday - Friday 11:30am - 5:30pm
Saturday 10am - 4pm

Harlem Store Hours (347-672-9196)
Closed Monday Tuesday & Sunday
Wednesday-Friday 1pm - 6pm
Saturday 12pm - 5pm

Queens Store Hours (718-525-3030)
Closed Saturday & Sunday
Monday - Friday 11:30am - 5:30pm

Brooklyn Store Hours (718-941-2144)
Closed Sunday
Monday - Friday 11:30am - 5:30pm
Saturday 10am - 4pm

Harlem Store Hours (347-672-9196)
Closed Monday Tuesday & Sunday
Wednesday-Friday 1pm - 6pm
Saturday 12pm - 5pm

Queens Store Hours (718-525-3030)
Closed Saturday & Sunday
Monday - Friday 11:30am - 5:30pm

Your order will be shipped via the shipping method selected at checkout. The tracking number is sent to the email address on your order.

Please note Signature Service is not included. Your delivery will be left at your doorstep if no one is available to receive the package. Contact us before placing your order if you would like to add signature to your delivery (additional cost).

UPS will also hold your delivery(free) at the nearest facility in your town, however this must be done before your order status shows "Out For Delivery".

Please allow 4-8 hours to see tracking updates in the UPS system.

Please be sure to track your package daily to ensure you receive your order promptly.


All packages are fully insured against lost/stolen items while "in transit" with the carrier. This does not include packages which have been delivered or signed for.


If you have questions regarding your shipment or tracking number after it has left our boutique please contact UPS 800-742-5877.


If you require assistance with this process we are more than happy to assist, contact us at 718-525-3030.

Your order will be shipped via the shipping method selected at checkout. The tracking number is sent to the email address on your order.

Please note Signature Service is not included. Your delivery will be left at your doorstep if no one is available to receive the package. Contact us before placing your order if you would like to add signature to your delivery (additional cost).

UPS will also hold your delivery(free) at the nearest facility in your town, however this must be done before your order status shows "Out For Delivery".

Please allow 4-8 hours to see tracking updates in the UPS system.

Please be sure to track your package daily to ensure you receive your order promptly.


All packages are fully insured against lost/stolen items while "in transit" with the carrier. This does not include packages which have been delivered or signed for.


If you have questions regarding your shipment or tracking number after it has left our boutique please contact UPS 800-742-5877.


If you require assistance with this process we are more than happy to assist, contact us at 718-525-3030.

(SHISPI Same Day Delivery (NYC ONLY) Powered by Lyft & Uber - $ varies by location . Shipsi is only available during store hours.


(UPS Rate Calculated at checkout)


International orders can select carrier and shipping rates on the checkout page. We are not responsible for duties/taxes incurred on shipments.

(SHISPI Same Day Delivery (NYC ONLY) Powered by Lyft & Uber - $ varies by location . Shipsi is only available during store hours.


(UPS Rate Calculated at checkout)


International orders can select carrier and shipping rates on the checkout page. We are not responsible for duties/taxes incurred on shipments.

Occasionally when a high demand item is sold out, our clients request the option to order in advance from the next incoming inventory shipment.

If a product is a backorder or preorder we will always include this information in the product title or in the product description. We also provide an estimated restock timeframe ex: 7-10 business days.

Occasionally when a high demand item is sold out, our clients request the option to order in advance from the next incoming inventory shipment.

If a product is a backorder or preorder we will always include this information in the product title or in the product description. We also provide an estimated restock timeframe ex: 7-10 business days.

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