Frequently Asked Questions
Look up a Question, if we havent answered it you can email us
Most Popular Questions
Where can I order PPH?
You can order conveniently on our website. We offer super fast shipping. If you prefer to shop in person we have walk in boutique locations in NYC- Brooklyn, Queens & the Bronx.
What is your online return policy?
No refunds, exchanges or store credit only within 3 days of receipt (when package is delivered) Items marked FINAL SALE CAN NOT BE RETURNED/EXCHANGED. Purchased item(s) must be received in their original condition. Product(s) that show signs of use or patterns which are distorted will be refused. Purchaser is responsible for all shipping cost.
What grade is PPH?
We believe in being honest with our clients! We do not grade our hair because this system is valueless. Anyone can say their hair is 6a, 7a, 8a etc. how would you know? Point is, there is no industry standard for grading hair. There's just Raw Hair, Virgin Hair and Remy Hair. We sell Virgin human hair which has not been chemically processed simply steamed for the patterns. To date we have over 20,000 clients who trust and love us!
Can I Order Online & Pick Up In Store?
Unfortunately, for security reasons this option is not available. Orders placed on our website must be shipped.
How can I find out if PPH store location has an item in stock?
Online orders ship from our warehouse so we do not share the same inventory as the store locations.
For questions regarding inventory for our boutique locations contact the location closest to you. We may even be able to hold the item for you.
Brooklyn 718-941-2144
Bronx 718-993-4247
Queens 718-525-3030
Why was my order selected for verification?
Your order can be selected for verification if your order is flagged by our fraud department. We will reach out to you via email or by phone to inform you of what is needed to move forward with your order.
What are your payment options?
You may check out with PayPal, debit or credit card online. You do not need a PayPal account to checkout via PayPal.
At our boutique locations we accept cash and debit cards. If using a debit card at any of our boutiques a valid state issued ID will be requested.
How Do I Change/Cancel My Order?
Please contact 718-525-3030 immediately to cancel your order. Business hours are Monday/Tuesday 12pm - 7pm EST and Wednesday-Saturday 10am - 7pm EST. If we have shipped your package we will be unable to modify the order.
What is the difference between HD & Transparent Lace?
Transparent Lace
Pros
Imported from Switzerland
More durable when compared to HD Lace
Cons
The lace has to be tinted if you do not have a fair or light complexion
The lace does not melt into your skin
Longevity depends on client
HD Lace
Pros
Imported from Switzerland
Melts into your skin-undetectable when applied correctly
Does not need to be tinted-blends with all complexions
Cons
It's rare and hard to find
Fragile can tear and fray easily
Longevity depends on client
How often do you restock?
We operate a huge inventory and we restock as needed. Custom and rare items such as our 5x8, 4x6 and HD lace may take a bit longer to restock.
How do I place a custom order?
We accept custom orders for closures, frontals, and wigs. Text 718-525-3030 or email us to discuss your custom needs.
How much does each bundle weigh?
Each bundle weighs approximately 3.2 to 3.5 ounces.
How many bundles do I need for a full head?
Recommended bundles if buying the following lengths:
12" - 14" 2 Bundles
16" - 24" 3 Bundles
26" - 30" 4 Bundles
32" - 40" 5 Bundles
If you prefer full vixen hair please add a extra bundle.
