Frequently Asked Questions
Look up a Question, if we havent answered it you can email us
Most Popular Questions
Where can I order PPH?
You can order conveniently on our website. We offer super fast shipping and if you reside in NYC you can even order online and pick up in store. If you prefer to shop in person we have walk in boutique locations in NYC- Brooklyn, Queens & the Bronx.
What is your return policy?
Due to the intimate nature of the products which we sell and to reduce the spread of COVID-19 ALL SALES ARE FINAL.
What grade is PPH?
We believe in being honest with our clients! We do not grade our hair because this system is valueless. Anyone can say their hair is 6a, 7a, 8a etc. how would you know? Point is, there is no industry standard for grading hair. There's just Raw Hair, Virgin Hair, Remy Hair and Synthetic Hair. We sell Virgin human hair which has not been chemically processed simply steamed for the patterns. To date we have over 20,000 clients who trust and love us!
Can I Order Online & Pick Up In Store?
NEW! Order online and pick up in store is now available for our Brooklyn, Bronx & Queens locations. If the items in your cart are available for pick up, the store locations will display on the checkout page.
How can I find out if PPH store location has an item in stock?
For questions regarding inventory for our boutique locations contact the location closest to you. We may even be able to hold the item for you.
Brooklyn 718-941-2144
Bronx 718-993-4247
Queens 718-525-3030
Why was my order selected for verification?
Your order can be selected for verification if your order is flagged by our fraud team. We will reach out to you via email or by phone to notify you of what is needed to move forward with your order.
What are your payment options?
You may check out with Paypal, Debit/Credit, Apple Pay, G Pay and Sezzle.
Sezzle is a buy now pay later payment option. No credit check and instant approval decision.
At our boutique locations we accept cash only.
How Do I Change/Cancel My Order?
Please be sure of your selection. We can not change or cancel successfully placed orders.
ALL SALES ARE FINAL.
What is the difference between HD & Transparent Lace?
Transparent Lace
Pros
Imported from Switzerland
More durable when compared to HD Lace
Cons
The lace has to be tinted if you do not have a fair or light complexion
The lace does not melt into your skin
Longevity depends on client
HD Lace
Pros
Imported from Switzerland
Melts into your skin-undetectable when applied correctly
Does not need to be tinted-blends with all complexions
Cons
It's rare and hard to find
Fragile can tear and fray easily
Longevity depends on client
How often do you restock?
We restock every 1-2 weeks. Most items can be pre-ordered. If the item is a pre-order the restock/ship date will be in the product title.
How do I place a custom order?
We accept custom orders for closures, frontals, and wigs. Text 718-525-3030 or email us to discuss your custom needs.
How much does each bundle weigh?
Each bundle weighs approximately 3.2 to 3.5 ounces.
How many bundles do I need for a full head?
Recommended bundles if buying the following lengths:
12" - 14" 2 Bundles
16" - 24" 3 Bundles
26" - 30" 4 Bundles
32" - 40" 5 Bundles
If you prefer full vixen hair please add a extra bundle. If you are also purchaing a closure or frontal you will still need the same number of bundles.
