All orders will be reviewed and processed within 48 hours. We do not process or ship on Saturday, Sunday & Federal Holidays.
If your order is selected for "verification" this may extend processing time until we have received your documentation.
HERE ARE OUR PROCESSING STEPS:
1- Once you check out and submit payment we will "Verify Your Payment".
2- If we require additional information you will receive an email that states "Verification Required- Please call 718-525-3030".
3- If everything checks out with your payment, you will receive an email informing you that we are "Packing Your Order".
4- Once your order has shipped you will receive an email that says "Package On It's Way". This email will contain your tracking information.
If you have questions regarding your shipment/tracking after it has left Pretty Proper Hair please contact USPS 800-275-8777. Please have your tracking number and provide it to the customer service representative.
USPS Priority Mail $8 (2-3 business days)
USPS Priority Mail with signature service $9 (2-3 business days)
USPS Express Mail $35 (1-2 business days)
Once you receive your tracking number please allow 24 hours to see tracking updates. Packages that are returned due to incomplete shipping address, refusal, or missed delivery will incur a $25 restock fee.
All packages are fully insured against lost/stolen items while in transit with the carrier. If you live in a unsecured location or do not want your package to be left by USPS in event you aren't home please select USPS Priority Mail with signature mail.
Cancel/Change An Order Already Placed
Once an order has shipped, we can not cancel the order. If your order is in the "awaiting fulfillment" stage and you request cancellation a $25 restock fee will apply. Please contact us at 718-525-3030 ASAP during business hours! Our business hours are 10am -7pm Monday -Saturday. Do not use the contact us form!
We can not change or ship to an alternate address once the order has been placed.
If your package is returned to us for insufficient address or refusal there will be a $25 restock fee.
Due to the nature of our product. ALL SALES ARE FINAL. NO RETURNS OR REFUNDS will be granted.