What kind of hair do you sell?

We sell virgin human cuticle hair which has not been chemically processed for texture and color. We source donor hair from all over the world and specialize in Brazilian, Malaysian and Peruvian hair textures.

What color is the hair?

Our bundle colors are natural brown. The bundle colors can range from 1b to 2 in color depending on the batch. Our hair DOES NOT come in jet black. When ordering with us we will select your bundles that resemble closest in color. We will NEVER send you a light brown and a dark brown bundle.

Can I color or bleach your hair?

Absolutely! Our hair takes color very well and quickly! Please consult a hair colorist or professional hair stylist when coloring to avoid over processing and bad color jobs.

What grade is the hair?

Pretty Proper Hair does not support the grading system. We feel this is a way to cheat customers. We simply believe in good quality hair and back that with our 30 day warranty. 

How many ounces are in a bundle?

Our bundle weight range from 3.2 to 3.5 ounces. 

How many will I need for a full head?

The amount of hair you will need will depend on how full you would like your hair and the length you desire. Here is a general rule we use:

12" - 14"  2 Bundles

16" - 22"  3 Bundles

24" - 30"  4-5 Bundles 

When purchasing lengths 24" and longer double your longest length so that you have a full bottom. For example, purchase (2) 28" (1) 26" and (1) 24". Closures do not substitute for a bundle, you will still need the same amount of bundles.

How long does your hair last?

With great care, your Pretty Proper extensions will last 1-2 years. If the hair has been chemically altered (such as bleaching and dye) it can last up to 1 year.

Does your hair shed?

We would be lying if we said no. Our hair does shed, but minimally. Don't worry you WILL NOT brush away your invest. Just follow our hair care tips to ensure longevity of your Pretty Proper Hair.

Can your hair be straightened and curled?

Our tightest curls and waves can be pressed/straightened however, the use of heat will diminish the pattern. Our straight hair can be curled and the curls usually hold up for 2-3 days depending on the humidity.  

Does your hair have a chemical or corn chip smell?

Pretty Proper Hair is odor free. Our hair has not been processed in acid, silicone or any other chemicals. 

Is your hair true to length?

Yes and no in a good way! Our hair is measured at it's stretched length. For example you purchase a 16", it will measure exactly to a 16" when stretch or it may measure about an half inch longer.

How often do you restock? 

We restock our online inventory every Sunday. Please note: online inventory is different from our store locations inventories. If shopping with us in store give us a call to check stock.

Can I order the hair online and pick it up from the store location?

Unfortunately, this is not an option at the time.

Can I use a discount or coupon code on sale items?

Unfortunately, at this time discounts can not be applied to items on sale, special promotions or bundles deals.

What is a closure?

We carry closures in sizes 4"x4", 5"x5" and 6"x6". A closure is used at the crown of your head in which none of your hair will be left out. Closures are constructed to mimic your scalp and if applied correctly look very natural. When using a closure you do not have to worry about blending your natural hair with your extensions. Closures are also a great option for clients suffering from hair loss or alopecia. 

What is a lace frontal?

Our lace frontals come in sizes 13"x4" and 13"x6". Lace frontals are ear to ear pieces which allow for high up do styles and unlimited versatility once installed properly. Frontals can be parted anywhere across the hairline. 

Which material is better? Lace or silk?

This is a personal preference. We only use Swiss lace and high quality silk material for our closures. We have clients who love silk and some who hate silk, vice versa for the lace material. We will give you the facts:


Pros: It gives a scalp-like appearance when placed against your skin or natural scalp. It also allows for a very flat and easy application that will make your install look very real.

Cons: You’ll need to do some tweaking to lace closures to achieve the best results. Because the hair strands are directly embedded into the sheer lace you may see tiny black knots where the hair and lace meet are visible when placed against your skin. Our lace closures are sold lightly bleached so we do not recommend re-bleaching the knots, this will ruin the closure. You may have to add concealer on the lace material or a flesh tone stocking under the closure to achieve a natural appearance.


Pros: They don’t require any bleaching like lace closures. Because of the light brown silk material backing on the closure, the knots are not visible and mimic the scalp without much alteration.

Cons: While the silk material helps to conceal the knots to create the appearance of a real scalp, every scalp isn’t created equal so if you are of darker complexion and have a much darker scalp, you will need to alter and tint your silk base. Also, this type of closure tends to be a little thicker, which can pose as a challenge with getting a super flat install.